POLICIES

At Ethereal Glow Aesthetics, we prioritize a tranquil, private, and relaxing environment for all our patients. We want you to enjoy your self-care experience while ensuring the highest standards of safety, professionalism, and personalized care. Please review our policies below.

Medical Clearance Policy
All required patient forms are provided electronically and must be completed at least 48 hours prior to your appointment. This allows our provider adequate time to review your medical history and determine your eligibility for treatment. All patients must receive any required medical clearance at least 24 hours prior to their scheduled treatment. If required medical clearance has not been completed within this timeframe, your appointment may need to be canceled or rescheduled until clearance is complete.

Appointment Fee Policy
A $100 Non-Refundable Fee is required to secure all appointments. For consultation appointments, this fee is designated as a $100 Non-Refundable Consultation Fee. For appointments that do not include a consultation, this fee is designated as a $100 Non-Refundable Reservation Fee to reserve your dedicated appointment and provider time. The Consultation Fee compensates for the provider’s dedicated appointment time, professional assessment, education, and personalized treatment planning. The Consultation Fee is for the consultation itself and is not a deposit or prepayment for any specific treatment, product, promotion, medication, treatment area, or number of units. Payment of the Consultation Fee/Reservation Fee does not guarantee that any particular treatment will be recommended or performed. If treatment is performed during the same appointment, the $100 Consultation Fee/Reservation Fee may be applied toward the cost of that same-day treatment. Applying the Consultation Fee/Reservation Fee toward treatment does not change the nature of the fee or make it refundable. Once the scheduled appointment has taken place, the Consultation Fee/Reservation Fee is considered fully earned and is non-refundable. The Consultation Fee/Reservation Fee remains non-refundable if you choose not to proceed with treatment, if the provider recommends a different treatment or treatment plan than what you initially requested, or if no treatment is performed.

No-Refund Policy
All sales are final. Consultation Fees and Reservation Fees are non-refundable. Completed services, treatments, treatment packages, memberships, products, medications, credits, and other purchases are non-refundable except where otherwise required by applicable law. The $100 Consultation Fee is payment for the consultation and the provider’s dedicated time. It is not a deposit or prepayment for a specific treatment or product. Once the consultation has been provided, the Consultation Fee is fully earned and is not eligible for a refund, including when the patient chooses not to proceed with treatment or no treatment is performed. Completed treatments and other services rendered are not eligible for refunds based on personal satisfaction or treatment outcome. Prepaid services, treatment packages, memberships, and credits are non-transferable and non-refundable except where otherwise required by applicable law. Patients should contact Ethereal Glow Aesthetics directly regarding any questions or concerns about a charge so that we have an opportunity to review and address the matter. Any outstanding valid balance owed to Ethereal Glow Aesthetics must be paid prior to scheduling future appointments. Ethereal Glow Aesthetics reserves the right to suspend future services, deactivate accounts, pursue collection of valid unpaid balances, and take other action as permitted by applicable law.

24-Hour Cancellation Policy
We require a minimum of 24 hours’ notice for appointment cancellations or rescheduling. If you cancel or reschedule with at least 24 hours’ notice, your Consultation Fee or Reservation Fee may be transferred one time to a rescheduled appointment occurring within 30 days. Appointments canceled or rescheduled with less than 24 hours’ notice, missed appointments, and no-shows will result in forfeiture of the applicable Consultation Fee or Reservation Fee. If a required appointment fee was not collected prior to the appointment, the applicable $100 fee may be charged. We understand that unforeseen circumstances may arise. Providing advance notice allows us the opportunity to thoughtfully accommodate other patients while maintaining a seamless experience for all.

Late Policy
To ensure a seamless and elevated experience for all patients, we kindly ask that you arrive on time for your appointment. If you are running late, please notify us as soon as possible. Arrivals up to 15 minutes late may require a shortened appointment in order to maintain our schedule. The full applicable service fee will still apply, and no refunds will be issued. Patients arriving more than 15 minutes late may need to have their appointment canceled or rescheduled. In this circumstance, the applicable Consultation Fee or Reservation Fee may be forfeited without refund. We recommend allowing ample time for parking and arrival.

Communication & Response Time Policy
At Ethereal Glow Aesthetics, we prioritize clear, attentive, and timely communication with every patient. Our business hours are Monday through Friday, 8:30 AM to 5:30 PM Pacific Time. Non-urgent inquiries, including routine scheduling, pricing, and general skincare questions, are typically addressed within 24–48 business hours. Medically urgent concerns related to a recent treatment are prioritized and addressed as promptly as possible, with a goal of responding within 8 hours. Messages received outside of business hours or on weekends will be triaged and reviewed as appropriate. For emergencies, including severe pain, signs of serious infection, suspected vascular compromise, vision changes, or any life-threatening symptoms, please call 911 or proceed to the nearest emergency department before contacting our office.

No Child Policy
For the safety and comfort of all patients, children under the age of 13 are not permitted in the treatment space unless accompanied and continuously supervised by another responsible adult who is not receiving treatment.

No Pet Policy
To maintain a clean, hygienic, and compliant clinical environment, pets are not permitted within the med spa. Service animals, as defined by applicable law, are welcome and exempt from this policy. While all furbabies are dearly loved, we kindly ask that pets remain at home to help us maintain the highest standards of safety and care for our patients. We appreciate your cooperation and understanding.

No-Tolerance Policy
At Ethereal Glow Aesthetics, we are committed to providing a safe, respectful, inclusive, and welcoming environment for all patients, team members, vendors, and visitors. To uphold our standards of professionalism, respect, integrity, and care, we maintain a strict no-tolerance policy for conduct that compromises patient care, clinic operations, safety, or the rights and well-being of others. Prohibited conduct includes, but is not limited to, discrimination, harassment, threats, intimidation, violence, abusive behavior, or knowingly false statements intended to harm the clinic or its staff. Conduct that disrupts patient care, clinic operations, or the safety and comfort of others may result in immediate removal from the premises, refusal or discontinuation of service, discharge from the practice, account deactivation, and/or other appropriate action as permitted by law. Upon discharge from the practice, the handling of any remaining unused services, products, packages, memberships, or credits will be determined in accordance with the applicable terms of purchase and applicable law. We appreciate your support in helping us maintain a safe, respectful, positive, and professional experience for everyone who visits Ethereal Glow Aesthetics.

Reservation of Right to Reject or Discontinue Service Policy
Ethereal Glow Aesthetics reserves the right to refuse or discontinue non-emergency services when permitted by applicable law, including when a patient violates clinic policies or engages in conduct that disrupts patient care, clinic operations, safety, or the experience of patients, guests, staff, vendors, or others. Treatment may also be declined or discontinued when, in the professional judgment of the treating provider, a requested treatment is not medically appropriate, clinically indicated, within applicable practice protocols, or in the patient’s best interest. Payment of a Consultation Fee or Reservation Fee does not obligate Ethereal Glow Aesthetics or its providers to perform a requested treatment. Ethereal Glow Aesthetics reserves the right to administer, interpret, clarify, and update its policies as permitted by applicable law.

We appreciate your understanding and cooperation in helping us provide a safe, personalized, and exceptional experience. If you have any questions or need assistance understanding a policy, please contact our team and we will be happy to help.